Terms and Conditions

Purchase and Sale Terms and Conditions of Peninsular.com.pt, based at Rua de Mouzinho da Silveira, n ° 67 to 71, 4050-420, Porto - Portugal, hereinafter simply called Peninsular.com.pt, and, on the other hand hand, the customer Peninsular.com.pt, qualified at the time of purchase of Peninsular.com.pt products, hereinafter simply called Customer.

Whereas Peninsular.com.pt sells products and services over the internet; Considering the interest of the Client in the purchase of the products offered by Peninsular.com.pt (“Products”) in its sales channels; The purpose of this contract is to establish the general conditions of use and purchase of products and services from the customer of the Peninsular.com.pt website.

I. Confidentiality: Peninsular.com.pt is responsible for preserving the confidentiality of all data and information provided by the Customer in the purchase process. The security of the website is audited daily and is guaranteed against the action of hackers, through the seal "Site Blindado".

II. Customer Service (SAC): The customer has this service to solve their doubts, solve any requests or complaints regarding their order or any content available on the website. The SAC can be activated by telephone or form on the website.

III. Delivery policy: the deadline for delivery of the Products is informed during the purchase procedure, counted in working days. The deliveries of the Products are made from Monday to Friday, from 8 am to 10 pm. Exceptionally, some deliveries of Products may occur on Saturdays, Sundays and holidays.

III.I - The checking of the adequacy of the product dimensions is the responsibility of the Customer, who must ensure that they are in accordance with the spatial limits of the elevators, doors and corridors at the place of delivery. Product assembly or disassembly, transportation by stairs and / or doors and windows, or lifting of deliveries will not be carried out.

III.II - Up to three delivery attempts will be made at the informed location, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that, at the requested address, there is a person authorized by the buyer, over 18 years old, and carrying an identification document to receive the goods and sign the delivery protocol. If there are three unsuccessful delivery attempts, the order will be returned to the Peninsular.com.pt Distribution Center.

III.III - After completing the order, it is not possible to change the form of payment and / or delivery address, request an advance or even delivery priority.

III.IV - The delivery period informed during the product purchase procedure takes into account the stock, the region, the invoice issuing process and the product preparation time. With each update on the order's delivery status, the Peninsular.com.pt system automatically sends alert emails to the Customer.

III.V - The value of the delivery freight is calculated based on the delivery location, weight and dimensions of the Product.

III.VI - Peninsular.com.pt does not authorize the carrier to: enter the home; deliver by alternative means (example: hoisting product by window); perform installation or maintenance of products; open the product packaging; deliver to an address other than that stated in DANFE; delivery to minors or without identification document.

III.VII - Peninsular.com.pt is not responsible for the retention of goods at SEFAZ when this is due exclusively to the customer's pending items, therefore, it is necessary for them to appear at the tax office for the goods to be released, considering that in these cases, information regarding releases and payments is only passed on to interested parties.

IV. Right of regret: the Customer will be entitled to exercise the right to regret the purchase, with the purpose of returning the Product, in which case the following conditions must be observed: the deadline for withdrawing the purchase of the product is up to 7 (seven) calendar days from the date of receipt; in case of return, the product must be returned to Peninsular.com.pt in the original packaging, accompanied by the DANFE (Auxiliary Document of the Electronic Invoice), the manual and all its accessories.

IV.I - The Customer must request the return through the Customer Service (SAC) or directly on the Control Panel, under the topic “cancel order”. Expenses arising from the collection or posting of the Product will be borne by Peninsular.com.pt.

IV.II - After the product arrives at the Distribution Center, Peninsular.com.pt will check if the above conditions have been met. If so, it will provide a refund for the total purchase price.

IV.III - In purchases with a credit card, the card administrator will be notified and the chargeback will occur on the next or subsequent invoice, at once, regardless of the number of installments used in the purchase. The reimbursement period and, still, the collection of the remaining installments after the full refund of the Product value on the Client's credit card carried out by Peninsular.com.pt, is the responsibility of the card administrator. In the event of collection of future installments by the card administrator, the Customer will not be encumbered, as Peninsular.com.pt, as mentioned above, reverses the full value of the Product in one single payment, with the credit referring to the refund fully granted by the card administrator on the billing invoice subsequent to the month of cancellation.

IV.IV - In purchases paid by bank slip or debit in account, the refund will be made through bank deposit, within 10 (ten) business days, only in the current account of the buyer, which must be individual. It is necessary that the CPF of the current account holder.